We have prepared this privacy policy (version 08.10.2021-111847272) to explain the processing of your personal data in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679 and the applicable national laws and to explain the legal options for processing your data. The terms used are to be interpreted in a gender-neutral manner.
Data protection declarations are usually very technical and contain legal terminology. However, this privacy policy should explain the most important things to you as simply and transparently as possible, and for increased clarity and comprehensibility of technical terms, additional information is provided through links that lead to more detailed explanations.
Our business activities will only process personal data if there is a corresponding legal basis.
If you have any questions, please contact the responsible party listed below. All information on how you can contact us is also available in the legal notice. Please also note the links and read further information on third-party websites.
We process all personal data that we process within the company, as well as all personal data that companies commissioned by us (processors) process. We process personal data in accordance with Art. 4 No. 1 GDPR, for example a person's name, email address and postal address. With the help of personal data, we can offer and bill our services and products, whether online or on the Internet. This privacy policy relates to the scope of application of this privacy policy:
This privacy policy applies to all areas in which personal data is processed in the company via the aforementioned channels. If we enter into a legal relationship with you outside of these communication channels, we may inform you of this separately.
In the following, you will find information on the legal principles and regulations, i.e. the legal bases of the General Data Protection Regulation, which enable us to process personal data.
In the context of EU law, we are guided by the General Data Protection Regulation (GDPR). You can find the full text at the following link on the EUR-Lex website, the official portal for European legislation: https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=celex%3A32016R0679.
Your personal data will only be processed if it fulfills at least one of the legally defined conditions:
In addition to the EU General Data Protection Regulation, specific national regulations and laws are also binding:
In the following sections, we will inform you about any additional regional and/or national laws that are relevant to the processing of your data.
If you have any questions about the legal basis for data processing, you will find the contact details of the person or body responsible below:
MT FACILITY SERVICE GMBH
Kürschnergasse 6/5
1210 Wien
Authorized to represent:
E-mail: office@mtfservice.at
Phone: +43 1 802 19 98
Imprint: https://mtfservice.at/en/imprint/
The General Data Protection Regulation (GDPR) places great emphasis on data minimization and limited data retention. This article provides information about the time for which we have stored your personal data and which factors determine the time for storage.
The storage duration of your personal data depends on various factors:
The data is usually deleted or anonymized when the storage period has expired or the purpose of the data processing has been fulfilled. We may continue to use anonymized data for statistical purposes without being able to establish a link to your person. If you wish your data to be deleted or revoke your consent to data processing, we will delete the data as soon as possible, provided there is no obligation to store it.
You have the right to information about your personal data that we process. In addition, you can request the rectification, erasure and restriction of the processing of your data, provided that the legal requirements for this are met.
If you have any further questions about the storage period of your personal data, you can contact the person named in the legal notice at any time.
Duty to provide information when collecting personal data (Article 13 GDPR)
It deals with the obligation to provide information at the time of data collection. When personal information is collected directly from an individual, it is necessary for the controller (e.g. a company or organization) to inform them about various aspects of the processing of data.
Right of access (Article 15 GDPR)
Personal data is processed and if this is the case, you have the right to a copy of the data and the following information:
Right to rectification of data ( Article 16 GDPR )
We must correct data if you find errors
.Right to erasure (Article 17 GDPR)
You can request the deletion of your personal data, provided that there are no statutory retention obligations or other legal bases to the contrary.
Right to restriction of processing ( Article 18 GDPR )
As a result, we are only allowed to store the data, but not to use it further.
Right to data portability ( Article 20 GDPR )
This means that we will provide you with your data in a commonly used format upon request.
Right to object ( Article 21 GDPR )
The modification of the processing leads to a modification of the processing after enforcement. If your data is processed on the basis of the public interest (Article 6(1)(e) GDPR) or a legitimate interest (Article 6(1)(f) GDPR), you have the right to object to this. We will then immediately check whether we can legally comply with your objection. If your data is used for direct marketing purposes, you have the right to object to this form of processing at any time. After your objection, we will no longer use your data for direct marketing purposes. If your data is used for profiling purposes, you have the right to object. After your objection, we may no longer use your data for profiling purposes.
In short: You have certain rights – please do not hesitate to contact the responsible office at our company listed above!
If you are of the opinion that the processing of your data violates data protection law or your data protection claims have been violated in any other way, you can contact the supervisory authority. For Austria, this is the data protection authority, whose website can be found at https://www.dsb.gv.at/. In Germany, every federal state has a data protection officer. More information and further details can be obtained from the Federal Commissioner for Data Protection and Freedom of Information (BfDI), who you can also contact.
We use HTTP cookies to collect specific information for our users. We explain below what cookies are and how they are used.
When you browse the internet, we use a web browser such as Chrome, Safari, Firefox, Internet Explorer and Microsoft Edge. Websites usually store small text files, so-called cookies, in your browser.
Cookies are really useful little helpers. Almost all websites use cookies. HTTP cookies differ in detail from other types of cookies. HTTP cookies are tiny files that are stored on your computer by our website. These cookie files are automatically stored in the cookie folder, which is the “brain” of your browser. Cookies store certain data about you, such as language or personal settings. After you visit our website again, your web browser transmits the "user data" to our website and thanks to the cookies, our website can offer you the settings you are used to.
There are both first-party cookies and third-party cookies. First-party cookies, also known as first-party cookies, are created directly by our website, while third-party cookies (third party cookies) are created by partner websites (e.g. Google Analytics). Each cookie must be evaluated individually, as each cookie also stores different information. The duration of the expiry of a cookie can vary from a few minutes to several years. Cookies are not able to access your computer as they are not executable programs and do not contain viruses, Trojans or other malicious elements. Such cookies are called permanent cookies. There are also session cookies, which are temporarily stored in memory and automatically deleted when the browser is closed.
For example, this is what cookie data can look like:
Name: _ga
Value: GA1.2.1326744211.152111847272-9
Purpose: Differentiation of website visitors
Expiry date: after 2 years
A browser should be able to support these minimum sizes:
The use of cookies depends on the services used and is explained in the following sections of the privacy policy.
A distinction can be made between 4 types of HTTP cookies:
Necessary cookies
These cookies are necessary to ensure the basic functions of the website. These cookies are necessary when a user places a product in the shopping cart, then continues surfing on other pages and later goes to the checkout. For example, when the browser window is closed, the shopping cart is not deleted.
Purposeful cookies
These cookies provide information about user behavior and whether the user receives error messages. These cookies are also used to measure the loading time and the behavior of the website with different browsers.
Target-oriented cookies
These cookies improve user-friendliness. For example, the location data entered, font size or form data are saved.
Advertising cookies
These cookies are also known as targeting cookies. They are used to deliver customized advertising to the user. This can be both very practical and very unpleasant.
When you visit a website for the first time, you are often asked which of these types of cookie you want to allow. This decision is of course also stored in a cookie.
For detailed documentation, we recommend the “HTTP State Management Mechanism” of the Internet Engineering Task Force (IETF) at https://tools.ietf.org/html/rfc6265.
The purposes ultimately depend on the cookie in question. Further details can be found below or directly from the software provider that sets the cookie.
Must Haves
These cookies ensure basic functions of the website. They are essential when a user adds an item to the shopping cart, then visits other pages and only later goes to the checkout. Thanks to these cookies, the shopping cart is retained even if the browser window is closed
Marketing
Marketing cookies are used to track the behavior of visitors to websites. Their aim is to present users with ads that are relevant and interesting to them, thereby increasing their value to publishers and external advertisers.
Statistics
Statistics cookies help website operators to record user behavior on their pages. They collect information in an anonymous form and report on how visitors interact with the website.
The processing and storage of data in cookies is not uniformly regulated, as they serve as useful assistants for various tasks on a website. However, we will inform you about the processed or stored data in the following data protection declaration.
The storage period depends on the respective cookies and is further specified. Some cookies only remain on your computer for a short time, less than an hour, while others can be stored for several years.
You can also influence the storage period yourself. You have the option of manually removing all cookies at any time via the browser settings (see also the right to object below). In addition, cookies based on consent are deleted after their revocation, whereby the legality of the previous storage remains unaffected.
We only store personal data for as long as is absolutely necessary for our services and products; this is a general criterion for us. This means that we delete data as soon as the purpose of processing no longer applies. However, statutory retention obligations, such as for accounting purposes, may require longer storage. In some cases (e.g. for accounting purposes), we are legally obliged to retain certain data even after the original purpose no longer applies.
If you wish your data to be deleted or revoke your consent to data processing, the data will be deleted as quickly as possible and insofar as there is no obligation to store it.
The decision on the use of cookies lies with you. You have full control over whether and how you accept cookies from any services or websites. You are free to remove all cookies, disable certain ones or choose which ones to allow, such as rejecting third-party cookies while accepting others.
To get an overview of which cookies have been stored on your end device, to make changes to your cookie preferences or to delete stored cookies, you can find the following in your browser settings:
Chrome: Delete, activate and manage cookies in Chrome
Safari: Manage cookies and website data with Safari
Firefox: Delete cookies to remove data that websites have placed on your computer
Internet Explorer: Delete and manage cookies
Microsoft Edge: Deleting and managing cookies
If you generally do not want to have cookies on your device, you must set up your browser accordingly so that you are notified each time before a cookie is saved. This allows you to decide individually for each cookie whether you want to allow it or not. How you should proceed varies depending on the browser you are using. The best way to find detailed instructions is to search for "delete cookies [browser name]" or "deactivate cookies [browser name]" in a search engine, for example for Microsoft Edge.
The so-called "cookie guidelines" have been in force since 2009. These guidelines require that the storage of cookies always requires the consent of the user (Article 6(1)(a) GDPR). The implementation of these directives varies within the EU member states. In Austria, the directive was implemented by Article 96(3) of the Telecommunications Act (TKG), while in Germany it was mainly implemented in Article 15(3) of the Telemedia Act (TMG).
In general, no explicit consent is required for essential cookies, which are absolutely necessary for the functionality of the website, as these are often used for legitimate interests (Article 6(1)(f) GDPR), usually of an economic nature. The aim is to offer users a pleasant online experience.
The use of non-essential cookies takes place exclusively with your consent after you have given your consent (Art. 6 para. 1 lit. a GDPR.)
In accordance with Articles 13, 14 GDPR, we inform you of the following rights to which you are entitled in order to ensure fair and transparent data processing:
Your rights under the GDPR:
These rights give you control over your personal data and how it is used online.
If you are convinced that the processing of your personal data violates data protection regulations or that your data protection rights have been infringed in any other way, you are free to lodge a complaint with the competent data protection authority. For Austria, this is the data protection authority, whose website you can find at https://www.dsb.gv.at/.
In the following sections you will be informed in detail about the use of cookies, insofar as this software uses cookies.
On our website we use Google Analytics, an analysis tool from Google Inc. that enables us to analyze user behavior on our site. Google Ireland Limited is responsible for the service in Europe. Google Analytics uses cookies that enable your use of our website to be analyzed. With regard to the data protection provisions and the data processed by Google Analytics, we recommend that you visit Google's data protection page at https://www.google.com/intl/de/policies/privacy/, the Google support page at https://support.google.com/?hl=de and the FAQ page for Google Fonts for developers at https://developers.google.com/products to visit.
Aims and purpose of data processing: Google Analytics (GA) is an analysis tracking tool from Google that collects data on user actions on websites to provide us with detailed reports on user behavior. For example, when a user clicks on a link, this information is sent to Google Analytics. By integrating a tracking code on the website, such actions are recorded and forwarded to Google's servers. The reports generated by Google Analytics include audience, display, acquisition, behavior, conversion and real-time reports. These reports help us to better understand our target groups and optimize our online marketing strategies, which in turn improves the user experience on our website. Our main goal in using Google Analytics is to improve our website and provide you with the best possible service.
Storage period and processed data: Google Analytics uses a random ID that is linked to a user's browser cookie to recognize them on repeat visits. The collected data is linked to this ID, which allows pseudonymized user profiles to be created. In addition, depending on the settings and the use of other Google services by the user, data may be linked to third-party cookies. Google does not pass on this data unless the website operator expressly agrees to this, or it is required by law. The following cookies are used, for example: _ga and _gid, _gat and AMP_TOKEN. The number of cookies and the exact list changes, and it is recommended to check the Google page. Google complies with data protection standards and ensures the protection of your data. The storage period depends on the type of data and ranges from the end of the session to a maximum of 26 months. You can prevent data collection by Google Analytics by adjusting the corresponding cookie settings in your browser or by installing the browser add-on to deactivate Google Analytics. Here is the link to the browser add-on for deactivating Google Analytics: https://tools.google.com/dlpage/gaoptout?hl. You have the option of managing and deleting your data via the settings in your Google account, especially if you have activated personalized advertising. For more information on privacy policies and the data collected by Google Analytics, we advise you to consult Google's privacy policy overview at https://www.google.com/intl/de/policies/privacy/, Google's help page at https://support.google.com/?hl=de, and the developer FAQs on Google Fonts at https://developers.google.com/products.
Legal basis: The use of Google Analytics is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and our legitimate interest in the analysis of user behavior in accordance with Art. 6 para. 1 lit. f GDPR. Data transfer to third countries see https://germany.representation.ec.europa.eu/index_en, such as the USA, is carried out in compliance with the EU standard contractual clauses to ensure an adequate level of data protection. For detailed information about how Google Analytics handles user data, please visit the Google Privacy Policy and the Google Analytics Help.
Google Fonts is a service of Google Inc. and is provided by Google Ireland Limited for the European region. We use Google Fonts on our website because it enables an optimized and consistent presentation of the fonts and content of our website. Further information on the privacy policy and data processed by Google Fonts can be found at https://www.google.com/intl/de/policies/privacy/, https://support.google.com/?hl=de and https://developers.google.com/fonts/faq.
Aims and purpose of data processing: The use of Google Fonts serves the purpose of ensuring a uniform and optimized presentation of the content and fonts of our website. They also serve to increase and ensure the quality, loading speed and uniformity of our website on all end devices and browsers. In this way, we ensure that the performance of our website is optimized and provide an improved user experience with the help of Google Fonts.
Storage duration and processed data: Data such as IP address, CSS and font requests are transmitted to Google during use. The collected usage data (IP address, CSS requests, font requests, version, name and screen resolution of the browser and language settings) are transmitted to the Google servers and enable Google to improve the services. The font files are stored for one year, while CSS requests remain on Google servers outside the EU for one day. It should be noted that no cookies are stored in your Internet browser. As a user, you generally have the option of managing and deleting your data via the settings in your Google account. Further information on the handling of user data can be found in Google's privacy policy: https://www.google.com/intl/de/policies/privacy/.
Legal basis: The use is subject to the legal basis of Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. f GDPR (legitimate interests). The transfer of data to the USA is subject to the EU-US Data Privacy Framework and Standard Contractual Clauses (data processing in relation to recipients based outside the European Union in third countries). To prevent data storage, you can also contact Google Support: https://support.google.com/?hl=de&tid=111847272.
Our website uses functions of the web map service "Google Maps", from the company Google Inc, from Google Ireland Limited for the European area. We use Google Maps to show locations, display geographical information visually and optimize our service. Further information and links can be found in Google's full privacy policy and in the following links: https://policies.google.com/privacy?hl=en, https://developers.google.com/maps and https://support.google.com/?hl=de.
Aims and purpose of data processing: The use and integration of Google Maps on our website primarily serves the purpose of providing our users with detailed location information, enhancing the user experience and improving the use of web descriptions. Google Maps saves user settings, improves map functionality, enables location-based services and saves recently visited places for personalized experiences.
Storage duration and processed data: By using Google Maps, various user data such as search terms, IP address and coordinates are transmitted and stored on Google servers. At least one cookie (NID) is set in your browser to analyze your user behavior. The data is stored on global servers, protected against manipulation and partially anonymized. You can delete location and activity data manually or control it via your Google account. You can find more information about Google's privacy policy here: https://policies.google.com/privacy?hl=de. You can also contact Google support if you have any questions https://support.google.com/?hl=de. You can also find out more about Google Maps here: https://developers.google.com/maps
Legal basis: The legal basis for data processing is your consent (Art. 6 para. 1 lit. a GDPR) and our legitimate interest (Art. 6 para. 1 lit. f GDPR). Google uses the EU-US Data Privacy Framework and standard contractual clauses to ensure the level of data protection. The data transfer takes place in accordance with the legal provisions of the EU Commission Art. 46. para. 2 and 3 GDPR. Further information on data processing by Google can be found in their privacy policy: https://policies.google.com/privacy?hl=de.
Google reCAPTCHA, provided by Google Inc. or Google Ireland Limited for the European area, is used for security and protection against spam and cyber attacks. You can find more detailed information about the cookies used, Google reCAPTCHA and the privacy policy here:https://policies.google.com/privacy?hl=de, https://developers.google.com/products. and https://support.google.com/?hl=de
Aims and purpose of data processing: Google reCAPTCHA distinguishes humans from bots, protects websites from automated attacks and improves online security without user intervention. reCAPTCHA checks whether the website visitor is a human by using risk techniques to identify bots and distinguish them from humans. We use Google reCAPTCHA to increase the security of our website and to prevent spam, bot and cyber attacks.
Storage duration and processed data: The identification of human and bot is done through a series of actions: IP address, browser information, operating system and limited location and usage data. Alternatively, the verification can also be carried out by marking an "I am not a robot" field or automatically in the background using Invisible reCAPTCHA. The exact storage location of the data on Google servers remains unclear. When using reCAPTCHA during the Google login process, data is linked to your Google account. Please note that Google reCAPTCHA also uses cookies. Data such as IP address, referrer URL, operating system information, cookies, mouse and keyboard behavior, date and language settings are collected to determine humanity and to distinguish between bot and human. This data is used to calculate a captcha score that predicts the probability of human behavior. Please note that data may be stored and processed outside the EU. You can carry out a deletion by contacting Google support or managing cookies and JavaScript in the browser. You can find more detailed information about storage duration, cookies used and the privacy policy here: https://policies.google.com/privacy?hl=de. You can find out more üabout Google reCAPTCHA here: https://developers.google.com/products. You can also contact Google support here: https://support.google.com/?hl=de
Cookies used: reCAPTCHA uses cookies. Like NID, DV, CONSENT, ANID, 1P_ JAR and IDE. See: https://policies.google.com/privacy?hl=de#infocollect
Legal basis:
The use of Google reCAPTCHA also means the collection, processing and use of data by Google. The legal basis for this is consent pursuant to Article 6(1)(a) GDPR and the legitimate interest pursuant to Article 6(1)(f) GDPR.The standard contractual clauses approved by the European Commission serve as the basis for data processing in relation to recipients based outside the European Union in third countries, the European Economic Area or in countries without an adequate level of data protection recognized by the EU.Google is subject to the EU-US Data Privacy Framework and uses standard contractual clauses for data transfer in accordance with Art. 46 (2) and (3) GDPR in order to comply with European data protection standards. You can find out more about this here: https://germany.representation.ec.europa.eu/index_en. Further information on data use by Google: https://policies.google.com/privacy?hl=de
Our website uses Google Tag Manager, a tool from Google Inc. for which Google Ireland Limited is responsible in Europe. With Google Tag Manager, an organizational tool, we can efficiently manage scripts and code snippets from tracking and analysis tools. Further and supplementary information on the Google Ads privacy policy and processed data can be found at https://www.google.com/intl/en/policies/privacy/ , https://support.google.com/?hl=de and https://developers.google.com/products
Aims and purpose of data processing: We use Google Tag Manager to organize scripts from various services such as Google Analytics. Google's Google Tag Manager allows us to centrally organize code segments from various tracking tools. This tool can be used to integrate and manage tags, code snippets for recording user activities, Google products or other companies. It helps to collect browser data, set cookies and track users across different websites.
Storage duration and processed data: Google Tag Manager does not store any data itself, but forwards it to associated tracking tools. While Google may receive anonymous data about tool usage, there is a possibility that data may be stored outside the EU, primarily in the USA. The Google Tag Manager can contribute to the setting of cookies, which are used by the integrated services to record user activities. More about this at: https://www.google.com/intl/de/policies/privacy/
Legal basis: The use of Google Tag Manager is based on your consent (Art. 6 para. 1 lit. a GDPR) and our legitimate interest (Art. 6 para. 1 lit. f GDPR) in the efficient management and analysis of web activities. Further information on the EU standard contractual clauses for data processing can be found here: https://germany.representation.ec.europa.eu/index_en. For more information on how Google Tag Manager works and the data protection measures, we recommend the official FAQ page: https://support.google.com/tagmanager/?hl=de#topic and the developer documentation: https://developers.google.com/tag-manager.
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